FAQS - Abbreviated
Please allow up to 12 weeks for delivery. If you need your order sooner please contact us before placing your order to see if a rush can be accommodated.
Do you ship Internationally?
Yes, we ship almost anywhere in the world. Please click here for details.
How do I know what size to order?
Bridal sizing runs a bit differently from ready-to-wear, and depending on your body type and the silhouette of the dress, we may recommend a different size. Please contact us with your bust, waist and hip measurements, along with your height, so that we can advise you on the best size to order.
Is gift wrapping available?
All items are beautifully wrapped in an Heirloom gift box. There is no additional charge for this collectible packaging. Please click here for further details.
Do you accept returns?
Yes we do, however, we do not accept returns on made to order items. For more details please visit our RETURN & EXCHANGE POLICY page.
How should I clean/care for my Heirlooms?
We highly recommend that you choose a qualified dry cleaner to professionally hand wet clean, or expertly dry clean all Heirlooms. The delicate laces, embroideries, trims and embellishments need expert care to avoid damage. Veils and delicate tulle should never be ironed, but a steamer may be used to release wrinkles. J. Scheer & Company ships nationwide, and is our preferred US preservationist for warranted care.
Why is an item no longer available?
Many of the items are limited edition, and only a special few will be produced. Once the material is gone, an item may be discontinued. Orders are processed in the order they are received.