La Scala Robe

We want you to be thrilled with your selections, but if you are not entirely satisfied, our return policy is as follows: A request for the return must be made within 3 days of the receipt of your order. Email returns@clairepettibone.com with the order number and reason for the return. If the exchange or return is approved, we must receive your return within 7 days from the approved request. All merchandise labels and tags need to be attached on the item with no signs of wear or cleaning. All original branded packaging must accompany the returned item to be eligible for a refund, exchange or credit.

RESTOCKING CHARGE
We understand circumstances may result in needing to return merchandise after the period specified above in our return policy, if this the case, we can accept the return with a 25% restocking charge. To request this option, follow the return procedures as stated below.

BRIDAL MADE-TO-ORDER ITEMS

Wedding dresses, bridal veils, and bridal accessories are made to order exclusively to your size, length and color specifications, therefore we are unable to offer returns or exchanges. We strongly encourage you contact one of our stylists either by phone, email or live chat before completing your purchase.

SAMPLE BRIDAL GOWNS
LAST CALL SAMPLES, FINAL SALE & CLEARANCE ITEMS MERCHANDISE 
*ALL SALES ARE FINAL FOR CLEARANCE SALE ITEMS - NO RETURNS WILL BE ACCEPTED*

DEFECTIVE ITEMS
We encourage you to check the item(s) carefully when you receive them and inform us within 3 days of any damage or faults. Please contact us via email returns@clairepettibone.com with the order number and description of damage or defect. Unless these procedures are followed, we will not be able to offer an exchange or refund for defective items. 

RETURN PROCEDURE
Please email returns@clairepettibone.com with your order number and reason for return. We will issue you a RMA. Repackage the items in the original box. You are responsible for the cost of returning. Be sure to include all original packaging. Make sure the RMA number is visible on the outside of the return packaging. 

REFUND, EXCHANGE & STORE CREDIT
Once your returned item is received and accepted, refunds will be issued to the same payment method that was used for the purchase. Exchanges will be shipped within 3 days after the return is received. Store credits will be issued and posted your account. Credits can be applied to another purchase.

Measurement for party dress lengths are from shoulder to hem.

• MICRO MINI 28"-29"
  Super-short mini best for petites, this length is as short as it gets!
• MINI 30"-31"
  Short flirty mini length hits upper to mid thigh depending on your height.
• COCKTAIL 35"-36"
  Above the knee hits lower thigh.
• TEA LENGTH 46"-47"
  Below the knee to mid calf depending on your height.