FAQS
Please allow up to 12 weeks for delivery. If your order is for a special occasion less than the delivery timeframe listed on the item, please contact us before placing your order to see if a rush can be accommodated. Each piece is hand crafted one-by-one in our Los Angeles atelier. We do not stock any items, and orders are processed in the order they are received.
Do you ship Internationally?
Yes, we ship almost anywhere in the world. Please click here for details.
Do you have a brick and mortar store?
Yes, and the bricks are from 1928, so the building is an heirloom too! We would love to see you here at our Flagship Salon at The Castle. Here you will find the entire Claire Pettibone collection of wedding dresses, veils, and accessories. Our address is 7415 Beverly Boulevard, Los Angeles, California. Learn more about The Castle here.
How do I know what size to order?
Bridal sizing runs a bit differently from ready-to-wear, and depending on your body type and the silhouette of the dress, we may recommend a different size. Please contact us with your Bust, Waist and Hip measurements, along with your height, so that we can advise you on the best size to order.
Is gift wrapping available?
All items are beautifully wrapped in an Heirloom gift box. There is no additional charge for this collectible packaging. Please click here for further details.
Do you accept returns?
Yes we do, however, we do not accept returns on made to order items. Please consider carefully before ordering, and contact us with any questions. For more details please visit our RETURN & EXCHANGE POLICY page.
Where are Heirlooms made?
Heirloom items are hand crafted and made to order in our Los Angeles atelier.
How should I clean/care for my Heirlooms?
We highly recommend that you choose a qualified dry cleaner to professionally hand wet clean, or expertly dry clean all Heirlooms. The delicate laces, embroideries, trims and embellishments need expert care to avoid damage. Veils and delicate tulle should never be ironed, but a steamer may be used to release wrinkles. J. Scheer & Company ships nationwide, and is our preferred US preservationist for warranted care.
Why is an item no longer available?
Many of the items are limited edition, and only a special few will be produced. Once the material is gone, an item may be discontinued. Orders are processed in the order they are received.
